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Marriott Referral

We still have 7 Marriott Referrals for new members where you get 1000 bonus points per stay for your first five stays. If you want to join the Marriott program and would like a referral and will be staying at Marriott properties, drop me an email at.

United’s Reply

Dear Mr. Ingersoll,

I regret to learn that the temperature on the flight 6578 was very high. Mr. Ingersoll, I am sorry the cabin temperature was uncomfortable on your flight. While the aircraft is on the ground we’ll usually connect to an Auxiliary Power Unit (APU) to help moderate the temperature and I regret to learn that this was not done for the flight 6578.

During the flight, our Flight Attendants will make adjustments to cabin temperature as requested to ensure a comfortable cabin environment for you and other customers. I am sorry that in this case you had an unpleasant travel experience it was too hot.

As a Premier Executive member of our Mileage Plus Program, you are especially important to United. Your feedback will make a difference and help us improve our service.

Regards,
xxxxxx xxxxxxx
United Airlines Customer Relations

My Response

Monday, June 16, 2008 9:23 PM
From:
Rick Ingersoll
To: UA CustomerCare
Subject:
RE: Web Request for Customer Relations

I wish you had READ my letter instead of sending a form letter reply.

1. The tempurature in the plane was almost 100 degrees while we sat on the
ground for almost one hour while waiting for a pilot. The aircraft finally
cooled when we finally got in the air.

To reclarify, you loaded us unto a plane WITHOUT a full crew and had us sit in
an oven until the pilot showed up. Since when do you load passengers without a
full crew?

Do you understand the breach of your companies policy by loading the passengers
BEFORE the full crew has arrived?

Don’t you think it is a significant breach of our health and safety to place us
in an aircraft at those extreme temperature for an unknown length of time?

The second paragraph of your response clearly indicates you did not comprehend
the danger and discomfort your ground crew put us in by loading us into a plane
without any electrical system to cool the plane until we were airborne, and
WITHOUT A FULL CREW.

Your response is unacceptable to me.

I suggest you reread the letter I originally sent you, review the complaints of
other passengers on this flight and forward this correspondence to your
supervisor.

I will wait your further reply before taking this to the next level.

Respectfully

Richard Ingersoll