I have touted these guys before. Here is another example of outstanding customer service.
Katy got an offer to receive 1000 SPG points for switching her wireless phone bill to autopay with her SPG card. Being the points hound I am, I signed her up and cancelled the auto pay with Citibank.
She has a deadline for this promo and when I looked at her T-Mobile account she has a credit of about 1 1/2 months worth.
So I wrote them and indicated we had signed up for their promo and I was concerned that because we had a credit with T-Mobile, the bonus would not post before the end of the Starwood promotion.
Here is a first class response again from Amex:
“Thank you for taking your valuable time to e-mail us. Your association with American Express since 2007 is highly appreciated.
In response to your inquiry, two wireless monthly charges of at least $25 must appear on the Cardmember’s Starwood Preferred GuestÂ® Credit Card statement before April 15, 2009. Not all providers service all markets. Award is dependent upon merchant submitting charges under appropriate merchant code, industry code, and required service or product identifier. Bonus rewards will be credited to Cardmember account 6-8 weeks after the 2nd monthly wireless charge appears on the Starwood Preferred GuestÂ® Credit Card statement.
As a gesture of respect to your relationship with American Express and our commitment for impeccable customer service, I have credited your account for 1,000 Starwood points. These 1,000 Starwood points would be transferred to your Starwood Preferred Guest Membership number with 3-5 business days.
I hope you find this information helpful. If we can be of further assistance, please feel free to contact us.
(I left the signature off intentionally and bolded the statement about impeccable service.)
In the days of corporate downsizing, cutbacks, and economic crisis, these guys continue to amaze me.
They actually believed their customer, did not make excuses, and “did the next right thing“.
I continue to applaud the American Express online service center.
If you are interested in doing business with a first class organization, I still have referrals available for the Starwood Personal and Starwood Business cards. You will get the standard 10K sign up bonus on either card without first year fee. (If you are a big spender on the personal card, I have another link for you).
IHG® Rewards Club Select Credit Card
- Annual Fee: $49 fee waived for the first year
- Foreign Fees: No
- Card Type: Hotel
The IHG Rewards Club Visa is often cited as one of the most underrated hotel credit cards, with good reason. The official offer is for 70,000 points after $1,000 spent within three months, with the first year’s fee waived. The card comes with an annual free night certificate that can be used at any IHG property, including Intercontinental hotels - making this certificate worth upwards of 50,000 points. This is far more generous than some other hotel cards, which limit the categories in which free night certificates can be redeemed.
Cardholders earn 5 points per dollar at IHG hotels; 2 points per dollar at gas stations, grocery stores, and restaurants; 1 point per dollar everywhere else. Moreover, you’ll get a 10% rebate on award redemptions, up to 100,000 points per year. The card also comes with Platinum status, though that doesn’t get you much with IHG. Still, this is a fantastic card to have in your wallet, with benefits that far outweigh the already low $49 annual fee.
- Earn 70,000 bonus points after you spend $1,000 in the first 3 months of account opening
- Enjoy a free night of card membership at over 4,700 hotels worldwide
- Earn 5 points for each $1 spent at our hotels
- Earn 2 points per $1 spent on purchases at gas stations, grocery stores and restaurants
- Bonus points redeemable at hotels such as Intercontinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts and Holiday Inn®
- Automatic platinum elite status, as long as you remain a cardmember
- $0 introductory annual fee the first year, then $49