I have touted these guys before. Here is another example of outstanding customer service.
Katy got an offer to receive 1000 SPG points for switching her wireless phone bill to autopay with her SPG card. Being the points hound I am, I signed her up and cancelled the auto pay with Citibank.
She has a deadline for this promo and when I looked at her T-Mobile account she has a credit of about 1 1/2 months worth.
So I wrote them and indicated we had signed up for their promo and I was concerned that because we had a credit with T-Mobile, the bonus would not post before the end of the Starwood promotion.
Here is a first class response again from Amex:
“Thank you for taking your valuable time to e-mail us. Your association with American Express since 2007 is highly appreciated.
In response to your inquiry, two wireless monthly charges of at least $25 must appear on the Cardmember’s Starwood Preferred GuestÂ® Credit Card statement before April 15, 2009. Not all providers service all markets. Award is dependent upon merchant submitting charges under appropriate merchant code, industry code, and required service or product identifier. Bonus rewards will be credited to Cardmember account 6-8 weeks after the 2nd monthly wireless charge appears on the Starwood Preferred GuestÂ® Credit Card statement.
As a gesture of respect to your relationship with American Express and our commitment for impeccable customer service, I have credited your account for 1,000 Starwood points. These 1,000 Starwood points would be transferred to your Starwood Preferred Guest Membership number with 3-5 business days.
I hope you find this information helpful. If we can be of further assistance, please feel free to contact us.
(I left the signature off intentionally and bolded the statement about impeccable service.)
In the days of corporate downsizing, cutbacks, and economic crisis, these guys continue to amaze me.
They actually believed their customer, did not make excuses, and “did the next right thing“.
I continue to applaud the American Express online service center.
If you are interested in doing business with a first class organization, I still have referrals available for the Starwood Personal and Starwood Business cards. You will get the standard 10K sign up bonus on either card without first year fee. (If you are a big spender on the personal card, I have another link for you).
Citi Prestige® Card
- Annual Fee: $450 fee
- Foreign Fees: No
- Card Type: Bank
The increase to 50,000 ThankYou points for the Citi Prestige card may be a signal that Citi wants back in the game, big time. The sign-up bonus has just been increased to 50K points from the previous 30K offer. An added benefit is a $250 annual air travel credit each calendar year -- so, if you sign up in April, you'll receive the credit this year, and again in January of next year -- which more than covers the $450 first year fee. When you add in lounge access for you and up to two of your guests, you’ve added another $400+ in value. One more benefit worth mentioning is the fourth night free for any four-night hotel stay booked through Wagonlit Travel. And lastly is the $100 statement credit when you sign up for Global Entry and pay for it using the Prestige card. Don’t forget the ever-growing number of airline transfer partners that work with the ThankYou points program.
- $250 Air Travel Credit each year
- Complimentary 4th Night for any hotel stay
- Earn 50,000 bonus ThankYou® Points after $3,000 in purchases made with your card in the first 3 months the account is open.
- Points are redeemable for an $800 flight on American Airlines or US Airways®, a $665 flight on any other airline or $500 in gift cards.
- Transfer points to a variety of travel loyalty programs from airlines to hotels.
- Earn 3x points on Air Travel and Hotels
- Earn 2x points on Dining at Restaurants and Entertainment
- 1 ThankYou® Point per $1 spent on other purchases