No Movie Frankfurt to Dulles on United 933

June 25, 2010 - Rick

Photo of the Crowne Plaza Hotel Prague It was a Soviet Military Hotel originally

No Movie on flight 933

I had just finished writing a chapter on Customer Service issues and “up popped the devil” again.

I was 15 minutes into the new Mel Gibson thriller when the video portion went blank. I still had sound, but no picture. I mentioned it to the flight attendant that was really not much help. She hastily said “loose wire” and she would reboot the movie when it was all done so I could watch it later. I wanted to sleep later. She did offer to move me to another seat, but I never miss the chance to sit with my bride the “Bug”. (I never know what she’ll do or say to crack me up).

My overall feeling was that the lady just didn’t care that my movie was ruined. All the video was gone on all the channels. I was a little pouty.

The next step on arrival at Dulles was the respectful and courteous complaint to the customer relations department. I supplied the required info:

Ticket number

Date of travel

Origin City

Arrival City

Flight number

In the body of my note I also indicated my seat number so maintenance would fix it for the next passenger. I really got the feeling this lady just didn’t care or even report it.

My guess is that the compensation will be a $250 voucher for a future flight.

UPDATE I got the compensation email late last night. They gave each of us $250????? That is the best Mel Gibson movie I never got to see.

Hilton Point Stretcher Hotel List out Today

The list for all categories of 40% savings on Hilton Point Stretchers hit me email box this morning. The dates appear to be through November of 2010. There seem to be many choices and some decent savings here. Has anybody stayed at the San Diego Golf Resort listed?

Here is the link

John

Ok I have been a longtime reader and occasional flyertalk reader..

I have searched high and low, but cannot figure out what the term "DO" stands for.
FrugalTravelGuy

"DO" to me means something to DO. In the land of Flyertalk it is a gathering of members for dinner, ballgame,city tour,seminars whatever?
adam

I'm a complete newbie at this, but I wanted to mention that it seems to me Chase Sapphire Preferred card may have some use beyond the sign-up bonus, even if it isn't worth renewing for $85. A lot of its important benefits and limitations are not presented very clearly on Chase's web site, so here is a quick list:

Advantages:

1. It's a Visa, so it is accepted more widely that AmEx. So if you can't use your AmEx Rewards or Starwood AmEx now you can use a more widely accepted card that still gives you a few options. (I actually had to call on the phone to learn that the card is a Visa.)

2. One option for redeeming points is to take them as 1% cash back, so you're not committed to taking frequent flyer miles or hotel points if you decide later you'd prefer cash.

Limitations (but still more flexible than any(?) other Visa):

1. If you want to redeem for Hotel points one-to-one, you have only two choices: Intercontinetal Hotel Group's Priority Club and Mariott. I was only able to find the small list of partners in this PDF file: http://cache.u47.net/11703/sapphire/downloads/Sapphire_Preferred_Product_Benefits_Guide.pdf .

2. If you want to redeem frequent flyer miles 1:1, you currently have only two choices. (With AmEx Rewards, redeeming to a non-US carrier's miles avoids some US tax regulatory fee of $.50 per thousand miles, but I don't know if that is true for this card.) Trying to get miles by first converting to either of the two hotel partners results in a prohibitive exchange ratio of approximately one mile for five points.

3. You only get the 7% points dividend if you renew the card. So your ability to negotiate down the $85 renewal fee is reduced slightly.

Finally, one more important caveat: be sure to apply for the right card. Do not confuse this card with the basic non-"preferred" Chase Sapphire card, which lacks the ability to exchange for hotel points or airline miles.
MYRflyer

Regarding Chase Sapphire post by adam, I would recommend signing up for the card, cash out the 250 bonus, place in sock drawer for 6 months, then cancel. Too many cards out there with better benefits imho.
adam

The two airlines on which you can redeem Sapphire Preferred points for miles at a 1:1 ratio are Continental and British Airways.

Sorry for somehow accidentally deleting that information in the course of preparing my previous comment.
mm

May I ask how are you are able to buy those first class tix so cheap, or did you do them in combination with your miles?
FrugalTravelGuy

The first class US Airways tickets were a fare mistake of about 7 months ago.

No Movie Frankfurt to Dulles on United 933

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