Greg R. has undertaken a letter writing campaign regarding his purchases of Verizon products from the AAdvantage eShopping website and the likelihood that he will receive the advertised 83,871 miles per item purchased. He forwarded me the response he got from American Airlines. Here are the important excerpts:
“…The terms of product purchase offers made by Participating Merchants are determined solely by them – American Airlines does not price products sold on the site, determine the amount of miles associated with a particular offer, determine eligibility for a particular offer, or post offers on the site.
In accordance with the limited role of American described above, the AAdvantage eShopping Terms and Conditions (which constitute the agreement between American and Program Members) provide that American is not the agent of any Participating Merchant and that the Participating Merchants operate independently of and are not under American’s control with respect to the program…”
I’m not an attorney, nor do I pretend to be, but I question the wisdom of a great name and company like American Airlines being associated so loosely with an outside provider that has shown little regard for what they place on the website named the Aadvantage eShopping website.
In the long run, no one will remember the name Cartera Commerce. It is American Airlines that will lose credibility and future business. I am sad to see that happen. If American can’t or won’t step up to bat with this, I have made my last purchase on their shopping mall.