Two months ago, Katy and I each had the Chase Sapphire Preferred card. Katy’s came due for annual renewal ($95) and I switched her over to the Chase Freedom card, which has no annual fee. We get the Freedom card and I’m thinking I’m
“all that and a bag of chips” as the fall bonus categories are dining, our big spend, and now I avoided the annual fee and am earning five points per dollar on dining. I am, but I can’t move these points in Katy’s account to my account. I talked to Rosie the night before Thanksgiving and explained what I was trying to do: combine Katy’s points with those in my Sapphire Preferred account. The plan was to then redeem the points for a Two Zone Superliner One Bedroom Amtrak trip this spring. We needed the combined total points in both our accounts. Rosie said it ain’t happenin’. Our first attempt was to add Katy as an authorized user to my Sapphire Preferred account. After we got that done (no credit pull involved), Rosie realized we still had not reach the promised land. She could not transfer from Katy’s Freedom to
our Sapphire Preferred. Her suggestion was for me to apply for a Freedom card.
Not. No sign-up bonus and a new credit pull.She then wanted to upgrade Katy’s Freedom card back into a Sapphire Preferred card with the $95 fee waived first year and no credit pull. We were both all for that move. However, if we did that, we would lose the points yet to post on the Freedom card that were to earn five points per dollar or about 4,000 points as Katy would have a Sapphire Preferred card again and not the Freedom card that earns five points. The whole deal stopped at this point and we put it on hold until the Freedom card (Katy’s) closed out for the month and the five bonus points became
earned. Have you followed all this?
Rosie took the time to get us where we needed to go and yet we accomplished nothing that night. Katy’s statement closes tomorrow on the Freedom card and then we can upgrade her back to the Sapphire Preferred card and make our combination of points.
As much as I gripe about dealing with lousy customer service agents, it really is a pleasure when you find one who likes his or her job and helping other people.
Rosie, you got us back on track and made it all happen for us. We couldn’t have done it without you. Thank you.
And when the booking is all done, we’ll show you the great trip we got worth over $3,200 retail for 30,000 Amtrak points total for both of us. That is a redemption value of 10.6 cents each. Wish us luck with the booking. It is all available as we speak, now let’s hope it stays available until we get the points combined.
